Privacy Notice

This privacy notice tells you about the information we collect from you when you purchase one or more of our services. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who Are We?

We are PC Doctor Ltd. Our address is PC Doctor Ltd, King Arthur's Court, Maidstone Road, Charing, Ashford, Kent TN27 0JS. You can contact us by post at the above address, by email at office@pcdoctorltd.co.uk or by telephone +44 (0)1634 290114. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What Personal Data Do We Collect?

When you purchase services or products from us by phone or in person, we ask you for your name, address, contact telephone number and email address. Additional payment information is taken using chip and pin services or Worldpay whilst in your home in order to pay for the service received.

Why Do We Collect This Information?

As part of your order to provide computer repairs at your home we use your information in order to fulfil our service to you, as part of our service contract. We provide a printed invoice during our visit. We also use your name and email address to send you emails about our services, based on the fact that you have used us previously, and may benefit from our help in the future too.

What Do We Do With Your Information?

Your information is stored in our order processing system which is hosted by Blue Host, based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). Unless you create an account with us, we do not retain your credit card information. We use Mailing Manager (a UK Marketing company) to distribute monthly informative emails pertaining to your booking and/or services for which you may unsubscribe from at any point. We do not use the information you provide to make any automated decisions that might affect you.

How Long Do We Keep Your Information For?

We keep each booking order for 7 years after purchase. Your personal information associated with the order will then be automatically removed. You may unsubscribe from our Marketing emails at any time.

Your Rights Over Your Information

By Law, you can ask us what information we hold about you, and you can ask us to correct
it if it is inaccurate. You can also ask us to give you a copy of the information and to stop
using your information for a period of time if you believe we are not doing so lawfully. To
submit a request by email, post or telephone, please use the contact information provided
above.

Your Right To Complain

If you have a complaint about our use of your information you can contact the Information
Commissioner's Office via their website at https://www.ico.org.uk/concerns or write to
them at:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.