 |
PC Doctor Ltd - Laptop Repair
Option 1 (Standard
Service) priced at £39.99 inc VAT
• Collection & delivery using an overnight UK
National Carrier
• Transit insurance up to £500
• Free diagnosis (with estimate of repair costs once received)
• Service period 3-5 days (excluding Carrier time)
Frequently Asked Questions
Can I choose a faster service?
Yes, go for our ‘Priority collection &
delivery Service’ with only a small increase in cost (£49.99 plus
VAT) this includes all of the above but with the repair time reduced to
just 2-3 working days (this excludes collection and delivery courier
time). In the event of component order delays (beyond our control)
your fee will automatically revert to the 'Standard' charge as
above.
What type of repairs can you offer?
Any! Hard-drive replacements, Touchpad Mice,
Optical drives, Keyboards, Ram upgrades, Data retrieval, Power
socket repairs, All software problems, Screens, Backlights, Broken
hinges/plastic casings.
How much am I likely to pay for the overall repairs?
Laptops are very different to PC's and there
are hundreds of components for each type of make. There are some
typical repairs that we can list here for you but otherwise we will
have to let you know as soon as our free diagnostic service has
taken place. Costs shown below are subject to VAT and are in
addition to the Collection & Delivery service charges shown above:
* DC sockets £80
(component included)
* Backlight £95 (component included)
* LCD Screen repair £60 (plus component)
* CD/DVD Rom Replacement £35 (plus component)
* System/Motherboard £80 (plus component)
* Keyboard replacement £35 (plus component)
* Inverter Replacement £30 (plus component)
* Other repairs POA
* Data recovery POA
How can I send my laptop to you?
You
may either send it to us using your own methods or we can send our
courier to you, either way you must pack your Laptop very securely
in a box, wrapped with bubble wrap or similar, making sure that any
void is completely filled and the box won’t ‘crush’. Your liability
cover is dependent on you packing correctly, if in doubt call us.
What if I don’t have a box?
Don’t worry, we can provide you with a purpose
made box for £10 plus VAT (£11.50, non refundable) this will include
the delivery of the box to you by our courier but it will take an
extra day. You must be there to pack your laptop into the box
when the courier arrives or you will have to pay this fee again!
Can I bring it to you?
Yes, if you are in the Kent area as our
offices are in Kent, here’s our address: PC Doctor Ltd, Unit D8
Laser Quay, Culpeper Close, Rochester, Kent ME2 4HU. 0800 018 5535.
What if it's not economically viable to repair my Laptop or I choose
not to go ahead?
If your laptop is fairly old, you may choose
not to go ahead with a repair, you will be only charged the
‘Standard’ or ‘Priority’ service charges above, plus a small
handling fee of £20 plus vat and we will return it to you. The
handling fee can be removed if you purchase a new laptop from us,
which will come with the benefit of our current FREE delivery and
installation offer (up to 1 hour, time charges apply thereafter).
Don't forget your data! We can save it and return it to you by disk
or using a storage device, once we know how much data you have, we
can price you for this service.
How do I pay?
Debit or Credit card, (charges may apply).
What do I do now?
Now you have understanding of what's involved, call us on 0800 018 5535
where you can make a booking with us. We will email a short customer
questionnaire which will include a few questions regarding
packaging, condition of the laptop etc. Once received by us, we will
arrange a courier to collect your laptop. Use this link to fill in some
vital questions.
|
 |
